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Michigan Executive Order 2020-21

3/23/2020

Michigan is now under an executive "Stay-At-Home" order.

Veterinary medicine is considered an essential service to public health, so Schmitt's Animal Hospital will remain open during the order. However, there will be some additional changes to our daily operations. We will only be staffing one doctor during the day and cutting back on the amount of staff in the building, so please be patient with phones and trying to reach us. Only appointments requiring immediate attention will be seen. We will also be closing at 4pm every day, so be sure to pick up any medications or food needed prior to that time. Our newly instated COVID-19 procedures will remain in effect. Please do not enter the building. Call from your car in the parking lot and we will assist you from there.

We understand that these are stressful and trying times for everyone and we appreciate your cooperation as we navigate these changes together.

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New Appointment Procedures

3/19/2020

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We would like to take a moment to thank all of our clients for being so cooperative with our new procedures put in place as a response to the COVID-19 pandemic.
Please understand that these policies have been put in place in an effort to keep our staff healthy so we may continue to be open and serve the needs of your pets, as well as the safety and health of our clients.

For now, we are asking that clients do not enter the building. When you arrive for your appointment, please remain in your car & call the office number at (616)791-2011 to check-in with the receptionists. They will connect you with the Licensed Technician who will discuss your pet's needs with you - just as they normally would. They will then come out to your car to retrieve your pet and bring them inside the building for their exam with the doctor and any other treatments needed. We know being separated from your pet may be uncomfortable for some owners. As always, we will handle and treat your pet with love, respect, and care. If you still feel you are unable to abide by this new policy, it would be best to postpone your appointment until a later time. Once the exam has been conducted the doctor will call to discuss any findings and treatment options. Credit card payments will be taken over the phone and your pet will be returned to you at your vehicle.

For medication refills and food purchases, the same rules apply. You may also utilize our online pharmacy that can ship directly to your house. Visit our website and click "Online Store" to be connected.

Our phone lines are understandably busier right now. If you are unable to get through please try again.

Thank you again for understanding these necessary changes during this time. Hopefully soon we will be able to return to business as usual.

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COVID-19 Response

3/16/2020

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Like so many of you, we have spent the last several days and weeks learning about COVID-19 and how it is impacting our world. In these days of uncertainty, one thing is certain: we care about the safety of our Schmitt's Animal Hospital clients, patients, and staff. First, know that COVID-19 is not causing disease in animals. There is currently no scientific evidence of passage between humans and animals. However, animals can carry the virus on their fur, faces, etc. Therefore, be aware that animals can move the virus to other people. The CDC recommends WASHING YOUR HANDS after contact with animals and keep your face away.

Here's what we are doing:

We increased the frequency of cleaning protocols of commonly touched surfaces to hourly.
We have hand sanitizer available for use by our clients at the front desk - please use it!
We continue to emphasize the importance of employees washing their hands after every client and patient interaction.
Any employee showing signs of sickness is encouraged to stay home and consult with a medical professional.
We are postponing all routine appointments and surgeries to a later date. All currently scheduled appointments and surgeries this affects will be contacted.
For all remaining appointments, in an effort to reduce the number of people in the hospital, we may ask you to remain in your car. Staff will bring your pet in and out of the hospital. Histories and payments will/can be taken over the phone.

If you are ill or have travel history in the last two weeks, we are asking that you please do not come to the hospital.

We appreciate your trust in Schmitt's Animal Hospital. As the situation evolves new guidelines may be put in place. Please feel free to reach out if you have any questions or concerns.

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Happenings at Schmitt's Animal Hospital

Michigan Executive Order 2020-21

New Appointment Procedures

COVID-19 Response

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