We would like to take a moment to thank all of our clients for being so cooperative with our new procedures put in place as a response to the COVID-19 pandemic.
Please understand that these policies have been put in place in an effort to keep our staff healthy so we may continue to be open and serve the needs of your pets, as well as the safety and health of our clients.
For now, we are asking that clients do not enter the building. When you arrive for your appointment, please remain in your car & call the office number at (616)791-2011 to check-in with the receptionists. They will connect you with the Licensed Technician who will discuss your pet's needs with you - just as they normally would. They will then come out to your car to retrieve your pet and bring them inside the building for their exam with the doctor and any other treatments needed. We know being separated from your pet may be uncomfortable for some owners. As always, we will handle and treat your pet with love, respect, and care. If you still feel you are unable to abide by this new policy, it would be best to postpone your appointment until a later time. Once the exam has been conducted the doctor will call to discuss any findings and treatment options. Credit card payments will be taken over the phone and your pet will be returned to you at your vehicle.
For medication refills and food purchases, the same rules apply. You may also utilize our online pharmacy that can ship directly to your house. Visit our website and click "Online Store" to be connected.
Our phone lines are understandably busier right now. If you are unable to get through please try again.
Thank you again for understanding these necessary changes during this time. Hopefully soon we will be able to return to business as usual.
Get in touch
4268 Three Mile NW
Grand Rapids, MI 49534
Monday, Wednesday, Friday: 8:30 am to 6:00 pm
Tuesday, Thursday: 8:30 am to 8:00 pm
After hour emergency consultations are available to clients of record until 10:00 pm. Our main line will direct to the doctor on call.