We wanted to take this opportunity to give an update on our operational procedures moving forward during these unprecedented times. As you may already know, restrictions on veterinary medicine put in place by Governor Whitmer have been lifted as businesses in every sector attempt to work their way back to “normal”. This is great news for us, as it means we can return to scheduling wellness appointments and routine surgeries and dental cleanings. Please keep in mind that with two months of significantly limited scheduling, we have a lot of “catch up” to do and patients that need to be seen, in addition to daily urgent care and emergencies that require attention. That means our schedule is very full. Be advised that we are currently scheduling further out than you may be used to. We are hoping to alleviate some of this stress by continuing to expand back to full hours and full staff. Beginning in July we will have one doctor available for appointments on Tuesday and Thursday evenings again. Saturdays are to be determined. Please continue to have patience with us as we work to get everyone on the schedule.
For the time being and into the foreseeable future, we will continue with curbside service. You will remain in your vehicle while a member of our staff escorts your pet to and from the building. Communication regarding your appointment will be conducted over the phone with the technician and doctor. Payments will be taken over the phone when possible, though we are still accepting payment by cash or check. We understand and have heard the frustrations surrounding these new rules, but feel this is the best course of action in our current situation. COVID-19 remains a threat even with quarantine regulations loosening. If a staff member were to test positive, Schmitt’s Animal Hospital would effectively need to shut down for weeks. To prevent that from happening, limiting face-to-face client interactions is a necessity. Our building is not conducive to social distancing, a challenge that the staff must conquer daily. As a result, clients will be invited into the building only at a doctor’s discretion and for euthanasia appointments.
We know this is a difficult time for everyone. Even as life slowly returns to normal, it is not the normal that we are used to. The safety of our staff and clients is the driving force as we navigate our way through this ever-changing pandemic. Thank you for your understanding and grace.
Get in touch
4268 Three Mile NW
Grand Rapids, MI 49534
Monday, Wednesday, Friday: 8:30 am to 6:00 pm
Tuesday, Thursday: 8:30 am to 8:00 pm
After hour emergency consultations are available to clients of record until 10:00 pm. Our main line will direct to the doctor on call.